EyeSpy360 Knowledge Base and Support Hub

The Basics 13

• What is EyeSpy360?
• What is a virtual tour?
• What is a 360 photo?
• Do I need to use a 360 camera?
• What is a 3D model?

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Photography 17

• Best Practice Guide
• How do I get 360 photos for my tour?
• How do I take a 360 photo?
• How do I hire a 360 photographer with you?
• Which camera should I use?

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Registration 5

• How much does EyeSpy360 cost?
• How do I sign up?
• Can I upgrade or downgrade my account?
• How do I sign up for a DIY plan?
• How is my tour hosted?

Ordering a Tour 11

• How do I order a tour?
• How do I add credit to my account balance?
• Why is my tour locked?
• What is my lens height?
• Do I need to enter my lens height?

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Customising Your Tours 27

• How can I customise my tour with my own branding?
• How do I set my tour's starting view?
• How do I set the view for different parts of my tour?
• How do I rename a room / photo inside my tour?
• How do I rename my tour?

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Sharing Your Tours 18

• How do I share my tour?
• Can I embed my tour on my website?
• Can I create an expiry link?
• Can I transfer a tour to another EyeSpy360 account?
• Can a virtual tour increase traffic to my website?

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EyeSpyLIVE 5

• What is EyeSpyLIVE?
• How do I make video calls in my tour using EyeSpyLIVE?
• How many people can I have inside an EyeSpyLIVE video call?
• What is the recommended internet speed for an EyeSpyLIVE call?
• Can I share screen during an EyeSpyLIVE call?

EyeSpyPLAY 10

• What is EyeSpyPLAY?
• What is an EyeSpy360 teaser video?
• How do I create a pre-recorded tour using EyeSpyPLAY?
• How do I create an EyeSpy360 teaser video?
• Can I add music or upload narration into my tour?

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EyeSpyLEADS 3

• What are EyeSpyLEADS?
• How do I use EyeSpyLEADS?
• Can I capture leads inside an EyeSpyLIVE call?

Info Labels 10

• How do I create an info label?
• How do I add an image to an info label?
• How do I embed a video into an info label?
• How do I add a hyperlink to an info label?
• How do I embed content into an info label?

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Virtual Staging 4

• Can I virtually stage my tours?
• What's the difference between virtual staging and virtual renovation?
• What is a virtual staging library?
• Can I stage 2D photos?

My Account 18

• How do I access the Publish Window?
• How can I update my payment information?
• How do I find my invoices?
• How can I organise / filter my tours?
• Can I view analytics for my tours?

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Troubleshooting 6

• Why does my screen freeze when moving from one image to another in my virtual tour?
• Why do I get an error when uploading my photos?
• I haven't used my free tour. Why do I have to pay for my order?
• Why can't I publish my tour?
• Why is my Company Name being rejected?

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