EyeSpy360 Knowledge Base and Support Hub
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FAQ
The Basics
13
What is EyeSpy360?
What is a virtual tour?
What is a 360 photo?
Do I need to use a 360 camera?
What is a 3D model?
View all 13
Photography
17
Best Practice Guide
How do I get 360 photos for my tour?
How do I take a 360 photo?
How do I hire a 360 photographer with you?
Which camera should I use?
View all 17
Registration
5
How much does EyeSpy360 cost?
How do I sign up?
Can I upgrade or downgrade my account?
How do I sign up for a DIY plan?
How is my tour hosted?
Ordering a Tour
11
How do I order a tour?
How do I add credit to my account balance?
Why is my tour locked?
What is my lens height?
Do I need to enter my lens height?
View all 11
Customising Your Tours
27
How can I customise my tour with my own branding?
How do I set my tour's starting view?
How do I set the view for different parts of my tour?
How do I rename a room / photo inside my tour?
How do I rename my tour?
View all 27
Sharing Your Tours
18
How do I share my tour?
Can I embed my tour on my website?
Can I create an expiry link?
Can I transfer a tour to another EyeSpy360 account?
Can a virtual tour increase traffic to my website?
View all 18
EyeSpyLIVE
5
What is EyeSpyLIVE?
How do I make video calls in my tour using EyeSpyLIVE?
How many people can I have inside an EyeSpyLIVE video call?
What is the recommended internet speed for an EyeSpyLIVE call?
Can I share screen during an EyeSpyLIVE call?
EyeSpyPLAY
10
What is EyeSpyPLAY?
What is an EyeSpy360 teaser video?
How do I create a pre-recorded tour using EyeSpyPLAY?
How do I create an EyeSpy360 teaser video?
Can I add music or upload narration into my tour?
View all 10
EyeSpyLEADS
3
What are EyeSpyLEADS?
How do I use EyeSpyLEADS?
Can I capture leads inside an EyeSpyLIVE call?
Info Labels
10
How do I create an info label?
How do I add an image to an info label?
How do I embed a video into an info label?
How do I add a hyperlink to an info label?
How do I embed content into an info label?
View all 10
Virtual Staging
4
Can I virtually stage my tours?
What's the difference between virtual staging and virtual renovation?
What is a virtual staging library?
Can I stage 2D photos?
My Account
18
How do I access the Publish Window?
How can I update my payment information?
How do I find my invoices?
How can I organise / filter my tours?
Can I view analytics for my tours?
View all 18
Troubleshooting
6
Why does my screen freeze when moving from one image to another in my virtual tour?
Why do I get an error when uploading my photos?
I haven't used my free tour. Why do I have to pay for my order?
Why can't I publish my tour?
Why is my Company Name being rejected?
View all 6
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