This page has articles offering support regarding technical queries you may have with your tours.

Why does my screen freeze when moving from one image to another in my virtual tour?
Typically, this is caused by your browser cache. This can be very quickly resolved by clearing the cache inside your browser. Google Chrome 1. Go to...
Thu, 11 Feb, 2021 at 11:06 PM
Why do I get an error when uploading my photos?
In order to build your tour, the 360 photos that you upload must be in a 2:1 equirectangular .jpg file format. You may receive an error if your 360 photos a...
Fri, 12 Feb, 2021 at 9:58 AM
I haven't used my free tour. Why do I have to pay for my order?
Our free tours available on our monthly subscription are available for orders of up to 25 x 360 photos free. If you have more than 25 x 360 photos in your o...
Wed, 8 Feb, 2023 at 3:33 PM
Why can't I publish my tour?
There are several reasons why you may not be able to publish your tour: You have not yet submitted a TaaS order. On our Realtor plans, you must submit a T...
Thu, 11 Feb, 2021 at 11:07 PM
Why is my Company Name being rejected?
There are three criteria for your company name: The name cannot exist on another account The name cannot include an '@' symbol The name must hav...
Wed, 10 Feb, 2021 at 7:50 PM
Why can't I see all the options in my toolbar?
Your toolbar appears at the top of your screen inside 360 View and has a wide variety of tool you can use to edit and customise your tours. However...
Wed, 8 Feb, 2023 at 3:36 PM