Troubleshooting

This page has articles offering support regarding technical queries you may have with your tours.

Why does my screen freeze when moving from one image to another in my virtual tour?
Typically, this is caused by your browser cache. This can be very quickly resolved by clearing the cache inside your browser. Google Chrome 1. Go to...
Thu, 11 Feb, 2021 at 11:06 PM
Why do I get an error when uploading my photos?
In order to build your tour, the 360 photos that you upload must be in a 2:1 equirectangular .jpg file format. You may receive an error if your 360 photos a...
Fri, 12 Feb, 2021 at 9:58 AM
I haven't used my free trial tour. Why do I have to pay for my first tour?
On our free trial your first tour of up to 20 x 360 photos is free. If you have more than 20 x 360 photos in your order, this will incur our typical process...
Fri, 12 Feb, 2021 at 10:03 AM
Why can't I publish my tour?
There are several reasons why you may not be able to publish your tour: You have not yet submitted a TaaS order. On our Realtor plans, you must submit a T...
Thu, 11 Feb, 2021 at 11:07 PM
Why is my Company Name being rejected?
There are three criteria for your company name: The name cannot exist on another account The name cannot include an '@' symbol The name must h...
Wed, 10 Feb, 2021 at 7:50 PM