Ordering a Tour

This page covers all the details on how to submit your 360 photos to be built into a 360 tour, 3D model and 2D floor plan

How do I order a tour?
Once you've got your 360 photos, you'll need to upload and submit them to our team. To do this, follow these steps: 1. Login to your EyeSpy360 a...
Fri, 17 Mar, 2023 at 4:11 PM
How do I add credit to my account balance?
If your office is ordering tours and doesn't have direct access to a credit card, or if you frequently order lots of tours and want to save money on tho...
Wed, 8 Feb, 2023 at 9:58 AM
Why is my tour locked?
After you've submitted your 360 photos to our team as a TaaS order, we begin to process your order so we can build your 360 tour, 3D model and 2D floor ...
Fri, 8 Jan, 2021 at 4:54 PM
What is my lens height?
Your lens height is the distance from the floor to the centre of the camera lens. If you are using a rotator kit, this would be from the floor to the centre...
Thu, 25 Aug, 2022 at 11:26 PM
Do I need to enter my lens height?
Our software uses your lens height as a guideline to generate the measurements for your room dimensions inside your 3D model and 2D floor plan. Our platform...
Mon, 4 Jan, 2021 at 11:40 AM
What if I don't know my lens height?
If you don't know your lens height, do not worry. Our software will automatically set your lens height to 1700mm / 5'6". However do please note...
Wed, 8 Feb, 2023 at 10:03 AM
Why won't my images upload?
When uploading your photos you may receive an error saying "Not a 360 image". This error appears if your photos are unstitched or in the incorrect...
Mon, 4 Jan, 2021 at 12:43 PM
Can I save my payment information when ordering a tour?
Yes, you can save your payment information when ordering a tour. This means you can reuse the same information automatically for future orders. To do this, ...
Wed, 9 Feb, 2022 at 12:35 PM
What is the recommended pixel dimensions / file size for my 360 photos?
Our recommended size in terms of pixel dimensions is 5376 x 2688 pixels. In terms of file size, there is a maximum file size of 50MB per photo.
Wed, 6 Jan, 2021 at 4:22 PM
Are exterior photos included inside the 3D model?
We don't use exterior photos when building your 3D model as it isn't possible to trace an image capturing an unlimited space (such as open sky) insi...
Thu, 8 Jul, 2021 at 8:59 AM