Ordering a Tour
This page covers all the details on how to submit your 360 photos to be built into a 360 tour, 3D model and 2D floor plan
Once you've got your 360 photos, you'll need to upload and submit them to our team. To do this, follow these steps: 1. Login to your EyeSpy360 a...
Fri, 17 Mar, 2023 at 4:11 PM
If your office is ordering tours and doesn't have direct access to a credit card, or if you frequently order lots of tours and want to save money on tho...
Wed, 8 Feb, 2023 at 9:58 AM
After you've submitted your 360 photos to our team as a TaaS order, we begin to process your order so we can build your 360 tour, 3D model and 2D floor ...
Fri, 8 Jan, 2021 at 4:54 PM
Your lens height is the distance from the floor to the centre of the camera lens. If you are using a rotator kit, this would be from the floor to the centre...
Thu, 25 Aug, 2022 at 11:26 PM
Our software uses your lens height as a guideline to generate the measurements for your room dimensions inside your 3D model and 2D floor plan. Our platform...
Mon, 4 Jan, 2021 at 11:40 AM
If you don't know your lens height, do not worry. Our software will automatically set your lens height to 1700mm / 5'6". However do please note...
Wed, 8 Feb, 2023 at 10:03 AM
When uploading your photos you may receive an error saying "Not a 360 image". This error appears if your photos are unstitched or in the incorrect...
Mon, 4 Jan, 2021 at 12:43 PM
Yes, you can save your payment information when ordering a tour. This means you can reuse the same information automatically for future orders. To do this, ...
Wed, 9 Feb, 2022 at 12:35 PM
Our recommended size in terms of pixel dimensions is 5376 x 2688 pixels. In terms of file size, there is a maximum file size of 50MB per photo.
Wed, 6 Jan, 2021 at 4:22 PM
We don't use exterior photos when building your 3D model as it isn't possible to trace an image capturing an unlimited space (such as open sky) insi...
Thu, 8 Jul, 2021 at 8:59 AM