My Account

This page has additional and miscellaneous FAQs on general account queries

How do I access the Publish Window?
There are two ways to access your tour's Publish Window: 1. Login to your EyeSpy360 account and click on Published Link icon for your chosen tour. ...
Tue, 21 Sep, 2021 at 10:00 AM
How can I organise / filter my tours?
There are a variety of ways you can organise or filter your tours inside your account dashboard. Filters can be applied depending on four factors: User...
Wed, 6 Jan, 2021 at 5:55 PM
Can I view analytics for my tours?
Yes, you can view your tours' analytics at any time from inside the Reports tab in your account dashboard. Here there are multiple options to view diff...
Mon, 4 Jan, 2021 at 12:01 PM
How do I add another user to my account?
To add additional agents to your account, you will first want to check your current subscription and see if you are able to add additional agents. To view y...
Tue, 9 Feb, 2021 at 10:25 AM
Can I edit a user profile?
Yes, the account admin is able to edit any user's profile at any time. This can include editing their contact phone number, address and their role insi...
Mon, 4 Jan, 2021 at 12:02 PM
How do I use Groups?
Groups are a fantastic way to manage the users inside your account and allocate specific tours to everyone who may need access to them. To create a group, p...
Tue, 10 Aug, 2021 at 4:37 PM
How do I change my account password?
You are able to change your account password at any time. To do this, click on the Account Name button in the top right hand corner of your screen. This but...
Thu, 28 Jan, 2021 at 10:26 AM
How can I view my invoices for my monthly subscription?
Your invoices for your monthly subscription will be sent automatically to the email address used for your EyeSpy360 account. Do make sure to check your spam...
Tue, 9 Feb, 2021 at 10:28 AM
How can I view my invoices for my TaaS orders?
Your invoices for your TaaS orders will be sent automatically to the email address used for your EyeSpy360 account. Do make sure to check your spam folder i...
Tue, 9 Feb, 2021 at 10:29 AM
Is there a minimum term for my subscription?
No, there's no minimum term for your EyeSpy360 subscription. You can cancel your account at any time. If you choose to cancel your account this will un...
Mon, 4 Jan, 2021 at 12:02 PM