My Account

This page has additional and miscellaneous FAQs on general account queries

How do I change the phone number, name, or address linked with my account?
To change the phone number linked with your account, log into your account, then click your name in the top right hand corner of the screen to open a drop d...
Fri, 3 Feb, 2023 at 6:08 PM
Is there a minimum term for my subscription?
No, there's no minimum term for your EyeSpy360 subscription. You can cancel your account at any time. If you choose to cancel your account this will unp...
Mon, 4 Jan, 2021 at 12:02 PM
How do I cancel my subscription?
You can cancel your EyeSpy360 subscription at any time. To do this, please follow these steps: 1. Login to your EyeSpy360 account. 2. Click on the Sett...
Mon, 3 Apr, 2023 at 7:34 PM
Who owns the data inside my tours?
With EyeSpy360 you own all of the data relating to your tours and you maintain the right to delete at any time. Please see this article for details on how t...
Thu, 8 Jul, 2021 at 10:28 AM
How do I change the language in my account?
You can change your language settings from inside your account profile. To do so, please follow these steps: 1. Login to your EyeSpy360 account. 2. Cli...
Wed, 8 Feb, 2023 at 3:28 PM
How do I check my account credit balance?
You can check your account balance from the Settings tab of your account at any time. To do so, please follow these steps: Log in to your EyeSpy360 Accoun...
Fri, 3 Feb, 2023 at 6:13 PM
How do I check if I have free tours remaining in my account?
If your plan includes free tour processing, you can check how many tours you have remaining from the Tour order window. To do so, please follow these steps:...
Fri, 3 Feb, 2023 at 6:30 PM
How do I refer a friend for a free tour?
On our standard Pay As You Go and EyeSpy Plus plans, you can refer a friend. Both you and your friend will get a promo code for a free tour of up to 25 phot...
Thu, 16 Feb, 2023 at 8:43 PM