EyeSpy360 Knowledge Base and Support Hub

To create and apply alternative branding using branding profiles to your tours, you will first want to check your current subscription and see if you are ab...

Yes, you can download your floor plan as a PDF file. To download your floor plan, please follow these steps: 1. Login to your EyeSpy360 account.  2. Cl...

Yes, you can change the order of your thumbnails by adding numbers in square brackets to the end of the name of your photo in your tour editor.  For exa...

Our floor names for our tours are standardised as different parts of the world use different floor numbering systems. However you are certainly able to cust...

You can make minor adjustments to your photos once you have uploaded them to our platform. If you’re looking to make more sophisticated edits to your images...

You can unpublish a tour at any time. This means that others will not be able to view your tour, but it will still exist in your account if you wish to publ...

You can delete a tour at any time. This will mean your tour will no longer be accessible by others, and that it will be permanently erased. It is not possib...

You can reposition your hotspots inside your tour at any time. To do this, please follow these steps: 1. Login to your EyeSpy360 account. 2. Click on t...

Yes, you can use our blur tool inside our platform to blur out elements inside your 360 photos. To do this please follow these steps: 1. Position your s...

Our tours have two customisable transitions that are automatically applied to your tours: Horizontal Transitions: This setting modifies the movement...